Shipping policy
Arsa by AD – Shipping Policy
Yeh Shipping Policy batati hai ke hum order kis tarah process, pack aur deliver karte hain.
1. Order Processing Time
- Har order 1–2 working days ke andar process kiya jata hai
- Order confirmation ke baad customer ko phone/WhatsApp call ke zariye tasdeeq ki jayegi
- Weekends aur public holidays par order processing mein takheer ho sakti hai
2. Delivery Time
- Bara-e-shehar (major cities) delivery mein 4 se 7 din lagte hain
- Doosre shehar/ilaqon ke liye delivery 1 hafte ke andar mukammal ki jati hai
- Delivery ka waqt mausam, courier ke halaat ya kisi ghair mutawaqqa wajah ki bina par tabdeel ho sakta hai
3. Shipping Charges
- Rs 4,000.00 ya us se zyada ke orders par delivery free hai
- Is se kam amount ke orders par shipping charges lagengi, jo checkout par dikhai jayengi
4. Delivery Areas
- Hum Pakistan ke andar mukhtalif shehar aur ilaqon mein delivery faraham karte hain
- Kuch door daraz (remote) ilaqon mein delivery mumkin nahi ya extra waqt le sakti hai; is ki tasdeeq order confirmation ke waqt ki jayegi
5. Order Tracking
- Order dispatch hone ke baad customer ko tracking details (agar dastyab hon) WhatsApp/SMS ke zariye bheji jayengi
- Kisi bhi sawal ke liye customer humari support team se rabta kar sakte hain
6. Cash on Delivery (COD) Orders
- COD orders ki tasdeeq delivery se pehle phone call ke zariye ki jati hai
- Braye meherbani delivery ke waqt exact amount tayyar rakhein
7. Delayed Ya Missed Delivery
- Agar order muqarrara waqt tak delivery na ho, to customer humari support team se rabta kar sakte hain
- Agar courier customer se rabta na kar paye ya delivery address ghalat ho, to order wapas bhej diya ja sakta hai, jis ki wajah se dobara delivery charges lag sakti hain
8. Damaged Ya Ghalat Item
Agar order damaged halat mein pahunche ya ghalat item bheja gaya ho, to delivery ke 48 ghante ke andar tasveer ke sath humse rabta karein taake foran hal nikala ja sake.
9. Rabta
Email: arsalansadiq822@gmail.com
Phone/WhatsApp: 0319-8327579